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What to Expect

Know what’s expected of buyers

Every ticket Website has different policies, fees, and procedures that may influence where you decide to purchase. Below are some important things to consider when buying tickets online:

Shipping

Who pays for shipping?
Shipping policies vary by site and should be available for you to review before you buy your tickets. Shipping fees range from $3 for standard USPS to up to $15 for overnight FedEx. Certain sites will pay for shipping by sending the seller a pre-paid, addressed envelope.

Are certain shipping methods safe than others?
You may not always have the option of selecting your shipping method, but if you do, we recommend that you use a trackable method of shipping like FedEx or UPS. That way you’ll have the ability to track the status of the package. This will help you identify when there may be a potential shipment issue.

Note: We strongly recommend that you do not use standard mail, as there is little protection against loss. If you do use standard USPS service, be sure to get insurance and a signature confirmation.

E-Tickets are a preferable way of buying tickets for many people because there’s no threat of not receiving the tickets on time. Provided you have a working printer, you can simply print your ticket as soon as you buy it (just don’t forget to bring it with you to the event!).

Payment

It’s standard for ticket sites to accept credit card and eCheck. In addition, many sites also accept PayPal, and escrow. Reputable sites will always offer secure payment methods to help you avoid identity theft and fraud. Check out our Buy Safely section for tips on security.

Credit cards and eChecks
Credit cards are the most common forms of payment for online tickets. Debit cards work similarly to credit cards, but draw directly from your bank account. The same is true of eChecks.

PayPal
PayPal is a secure third-party service that allows you to pay an individual or business without providing your personal information. PayPal will withdraw the money from your credit/debit card or bank account and put it directly into the seller’s account. Buyers do not pay a fee for this service and sellers pay only a small transaction fee.

Escrow
Like PayPal, buyers who choose online escrow also submit payment to a third-party. The difference is that the payment isn’t released to the seller until the buyer receives the merchandise and verifies that it’s correct. Escrow will cost you about $20 in extra in fees; however, if you’re buying from an unknown seller, your peace of mind may be worth the added cost.

Wire Transfer
Never wire money. Period.

Get to know refund and non-delivery policies

What happens if an event is cancelled? Will you get your money back? Be sure to review the details of a ticket site or listing before making your purchase. Some Websites allow the seller to set the refund policies. If the seller doesn’t clearly specify their return policy, ask them for clarification before you get into a less-than-desirable situation. Sites like eBay allow you to check a seller’s reputation and refund policies. Taking a few extra minutes to research the seller could save you from quite a headache.

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